Get in Touch With Us
Have a question about how we rank the best payout online casinos, spotted something that needs updating, or want to flag a concern about a listing? This page explains how to reach the Online Casinos team and what you can expect once you do.
How to Reach Our Team
Email is the best way to get in touch. We read every message that comes in and try to respond within a couple of working days. A short note explaining what your message is about — a correction, a general question, or something else — helps us route it to the right person and reply faster.
We are an independent comparison site covering US-facing online casinos, not a casino operator ourselves. That means we cannot process deposits, withdrawals, account verification or bonus claims on anyone's behalf. Those requests need to go directly to the casino's own support team, using the contact details on their site.
What You Can Contact Us About
- Payout speed and banking questions — If you have seen something on our site about withdrawal times, payment methods or processing fees that seems out of date, let us know so we can look into it.
- Corrections and factual updates — Editorial ratings, bonus terms and licensing details can change. If you spot something that looks wrong, tell us what and where, and we will review it.
- Content suggestions — If there is a topic around real money online casinos you would like us to cover in more depth, we are open to hearing it.
- Partnership or media enquiries — If you represent a licensed operator or a relevant organisation and want to discuss working with us, please introduce yourself and explain what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We will point you toward independent, professional support resources rather than trying to advise you ourselves.
Before You Contact a Casino Directly
Many of the questions we receive are really about individual casinos rather than about our site. A few things worth checking first:
- Read the bonus terms on the casino's own promotions page — wagering requirements, game restrictions, maximum withdrawal caps and expiry dates all sit there, not with us.
- Confirm the site uses HTTPS encryption and lists a valid licence, usually in the footer, before submitting any personal or payment details.
- Have your identity verification (KYC) documents ready — a government ID and proof of address are commonly requested before a first withdrawal is processed.
- Check the casino's own support channels, such as live chat or email, for account-specific issues like a delayed payout or a locked bonus.
What Happens After You Message Us
A real person reviews every message; we do not rely on automated replies as a substitute for a genuine answer. Our aim is to respond within two working days, though this can stretch slightly during busier periods. We will not chase you for anything beyond what you have shared, and we do not share reader messages with the casinos we review.
A Note on Accuracy and Independence
Where this site names, ranks or reviews an online casino, that assessment is based on publicly available information such as licensing status, published bonus terms, and stated payment methods. Any commercial relationship with an operator does not decide its position on our lists, and reader corrections genuinely feed into how we update our pages. If you are comparing options outside the mainstream US market, our page on non-GamStop casinos may also be useful, though it covers a different audience than most US-licensed readers.
Thank you for taking the time to read this far. If something on the site has helped you, confused you, or simply seemed off, we would rather hear about it than not.